At Life Aveda, we strive to ensure customer satisfaction with every purchase. However, if you receive an incorrect, damaged, or missing item, we are here to assist you with an exchange.
Wrong Item Received
If you receive an incorrect item, we sincerely apologize for the inconvenience. To resolve the issue:
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Contact our customer support team via your account message center or call our customer care number +91-7743002520
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Provide clear images of the wrong item received.
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Items must be unused, in original packaging, and returned within 14 days of delivery.
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Upon verification, we will arrange an exchange and ensure you receive the correct product.
Item Not Received
If your order has not been delivered within the expected timeframe:
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First, check the tracking details provided in your order confirmation email.
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If you haven't received your package, contact our support team within 7 days of the expected delivery date, and we will investigate the issue.
Damaged Item Received
We take great care in packaging our products, but if you receive a damaged item, we are happy to assist you. To process a refund or exchange:
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An unboxing video is required as proof, recorded from the moment you open the package.
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Contact our support team within 3 working days of delivery.
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Once verified, we will initiate a refund or send a replacement, as per your preference.
Changed My Mind About the Product
If you wish to change the product after placing an order, you may do so within 2 hours of placing the order, before it is shipped. To request a change:
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Contact our support team immediately through the account message center or our customer care number - +91-7743002520.
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Once the order has been shipped, no exchanges or modifications can be made.
What do you do to return your item to us?
Contact us through your account via our online message center, or call us on our toll-free number. You must inform our customer service team of your order number, the item you are returning, and the reason for the return. We will confirm the address you need to return the item to. Please package the item securely and include your order number, name, and address.
Please obtain proof of postage from the Post Office when you send your item to us. Proof of postage does not cost anything; without it, however, we may not be able to process your refund or replacement in the rare event that your item is lost in transit.
If you request a replacement, and the product is no longer available, we will process the refund back to the original credit/debit card/PayPal account used to purchase the item.
Any item you have accepted and then returned is your responsibility until it reaches our warehouse. Please, therefore, ensure that you send your item back to us using a delivery service that insures you of the value of the goods.
How do we refund?
We will refund the original credit/debit card/PayPal account used to purchase the item.
Shipping & Delivery:
Orders ship within 48 hours (except personalized packs, which take 3-4 business days).
No shipments on weekends or holidays.
Complaints:
If you are unsatisfied with our process, contact us at info@avedaayur.com
